Privacy Policy.
We protect your personal data and guarantee its confidentiality in accordance with Bulgarian and European law.
REV · 19 May 2026
1. Introduction
GNX Soft EOOD, trading as "HomeFix Burgas" ("we", "us", "our company") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with:
- Regulation (EU) 2016/679 (GDPR)
- The Personal Data Protection Act of the Republic of Bulgaria
- Other applicable Bulgarian and European regulations
2. Data controller
Personal data controller:
Name: GNX Soft EOOD
operator of the website (trading as: HomeFix Burgas)
UIC: 207803200
Manager: Nikoleta Baeva
Address: Burgas, "Tsar Simeon I" Str. 56
Email: info@homefixburgas.com
Phone: +359 896 13 80 30
3. What personal data we collect
We collect the following categories of personal data:
3.1. Data you provide
- Name and contact information: name, email address, phone number
- Messages: information you provide via the contact form
3.2. Automatically collected data
- Technical data: IP address, browser type, operating system
- Usage data: pages you visit, time of visit
3.3. Recipients of your data
We do not sell or rent your personal data. We share it only with the following categories of recipients, acting as data processors on our behalf under a contract:
- Hosting provider: for storage and operation of the website (servers within the EU)
- Email (SMTP) service provider: to process and deliver messages submitted via the contact form
- Public authorities: only where required by law
4. Purposes of processing
We process your personal data for the following purposes:
- Responding to your enquiries and communicating with you
- Delivering our services and performing contracts
- Improving the functionality and usability of our website
- Complying with legal obligations
- Protecting our legitimate interests
5. Legal basis for processing
We process your personal data on the following basis:
- Consent (Art. 6(1)(a) GDPR): when you have given explicit consent
- Performance of a contract (Art. 6(1)(b) GDPR): to perform contractual obligations
- Legal obligations (Art. 6(1)(c) GDPR): to comply with legal requirements
- Legitimate interests (Art. 6(1)(f) GDPR): to protect our legitimate interests
We do not carry out automated decision-making, including profiling, within the meaning of Art. 22 GDPR.
6. Retention period
We keep your personal data only for as long as is necessary for the purposes for which it was collected:
- Contact data: up to 3 years after last contact, unless a longer period is required by law
- Contract data: for the duration of the contract plus an additional 5 years under the Accountancy Act
- Technical data: up to 1 year
7. Your rights
In accordance with the GDPR and the Personal Data Protection Act, you have the following rights:
Right of access
To obtain information about your personal data we process
Right to rectification
To request correction of inaccurate or incomplete data
Right to erasure
To request deletion of your personal data
Right to restriction
To request that processing be restricted
Right to portability
To receive your data in a structured format
Right to object
To object to the processing of your data
Right to withdraw
To withdraw consent at any time
Right to lodge a complaint
To file a complaint with the Data Protection Commission
To exercise your rights, please contact us at: info@homefixburgas.com
Personal Data Protection Commission: "Prof. Tsvetan Lazarov" Blvd. 2, 1592 Sofia, tel.: +359 2 915 35 18, email: kzld@cpdp.bg, website: www.cpdp.bg
8. Data security and storage location
We apply appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Loss or destruction
- Unlawful processing
Your personal data is stored and processed within the European Union / European Economic Area (EU/EEA). We do not transfer data to third countries outside the EU/EEA.
9. Cookies
Our website uses ONLY functional cookies. We do not use analytics, advertising or tracking cookies.
9.1. Functional cookies
We use only functional cookies, which are strictly necessary for the website to work correctly:
- Cookie consent: Remembering your decision about cookie use
- Sessions: Maintaining your session when using the contact form
9.2. Cookies we do NOT use
Our website does NOT use:
- Analytics cookies (Google Analytics etc.)
- Advertising cookies
- Third party tracking cookies
- Social media cookies
9.3. Managing cookies
You can manage or delete cookies at any time via your browser settings. Note that deleting functional cookies may affect the website's functionality.
For more information on managing cookies in different browsers, please visit the official pages of the browser vendors.
10. Changes to the policy
We reserve the right to update this Privacy Policy. Any change will be published on this page with an updated date. We recommend reviewing this policy regularly.
11. Contact
For questions about this Privacy Policy or to exercise your rights, please contact us: